Shipping policy

  1. Shipping Methods and Times

At True Essentials, we are committed to delivering your orders promptly and efficiently. We offer several shipping options to meet your needs. Please note that shipping times may vary based on your location and the shipping method selected during checkout.

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  1. Shipping Rates

Shipping rates are calculated based on the total weight of your order, your shipping destination, and the selected shipping method. You can view the shipping cost during the checkout process before finalizing your order.

  1. Order Processing Time

Most orders are processed and shipped within 1-2 business days after payment verification. Orders placed on weekends or holidays may require additional processing time.

  1. Shipping Destinations

We currently offer shipping to addresses within the United States If you reside outside these areas, please contact our customer support for assistance.

  1. Order Tracking

Once your order is shipped, you will receive an email with tracking information that allows you to monitor the progress of your delivery.

  1. Delivery Delays

While we make every effort to ensure timely deliveries, unforeseen circumstances such as weather, natural disasters, or carrier delays may impact delivery times. We appreciate your understanding in such situations.

  1. Lost or Damaged Items

In the event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and, if necessary, initiate a replacement or refund process.

  1. International Shipping

For international orders, please be aware that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

  1. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

  1. Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to email trueessentialsus@gmail.com